Seller Policy – AELaptop.com

This Seller Policy governs the participation of vendors (“Sellers”) on AELaptop.com, a multi-vendor eCommerce marketplace. By registering and listing products on AELaptop.com, you agree to comply with this policy.

1. Seller Eligibility

To sell on AELaptop.com, you must:

• Be a legally registered business or individual authorized to trade in the UAE

• Hold a valid trade license (if applicable)

• Provide accurate business and contact information

• Comply with all applicable UAE laws and regulations

AELaptop.com reserves the right to approve, reject, or suspend seller accounts at its discretion.

2. Seller Responsibilities

Sellers are fully responsible for:

• Product authenticity, quality, and condition

• Accurate listings (specifications, images, condition: new/refurbished/used)

• Order fulfillment and timely dispatch

• Customer communication and support

• Honoring returns, refunds, and warranties

3. Product Listing Requirements

All listings must:

• Be truthful, accurate, and not misleading

• Clearly state product condition (e.g., refurbished, used, new)

• Include real images or accurate representations

• Not infringe on intellectual property rights

Prohibited Listings:

• Counterfeit or unauthorized products

• Stolen or illegal goods

• Misrepresented refurbished items

• Items restricted under UAE law

4. Pricing & Fees

• Sellers are responsible for setting their own prices

• Prices must be clear, inclusive of VAT (if applicable), and not deceptive

• AELaptop.com may charge commission, listing, or service fees

Failure to comply with pricing transparency may result in penalties.

5. Orders & Fulfillment

• Sellers must process orders promptly

• Orders must be shipped within the stated handling time

• Sellers must ensure secure packaging and safe delivery

Repeated delays or cancellations may result in account suspension.

6. Returns & Refunds

Sellers must comply with AELaptop.com’s Return & Refund Policy, including:

• Accepting valid returns within the 7-day window

• Providing replacement or refund for defective or incorrect items

• Responding to return requests within platform timelines

Sellers may apply restocking fees (if allowed by platform policy).

7. Warranty Obligations

• Sellers must clearly state warranty terms in product listings

• Sellers are responsible for honoring warranty claims

• Warranty must comply with UAE Consumer Protection Law

8. Customer Service Standards

Sellers must:

• Respond to customer inquiries promptly

• Maintain professional communication

• Resolve disputes fairly and transparently

Poor service ratings may affect seller status or lead to penalties.

9. Data Protection & Privacy

Sellers must:

• Use customer data only for order fulfillment

• Not store, share, or misuse personal data

• Comply with UAE data protection laws

Unauthorized use of customer data will result in immediate action.

10. Compliance with UAE Law

Sellers must comply with:

• UAE Federal Decree-Law No. 15 of 2020 (Consumer Protection)

• UAE Federal Decree-Law No. 45 of 2021 (Data Protection)

Customers have the right to receive goods that match descriptions and are free from defects.

11. Prohibited Activities

Sellers must not:

• Manipulate reviews or ratings

• Engage in fraudulent transactions

• Mislead customers or provide false information

• Circumvent platform systems (e.g., direct off-platform sales)

12. Performance Monitoring

AELaptop.com monitors seller performance based on:

• Order fulfillment rate

• Cancellation rate

• Customer complaints

• Return/refund handling

Low performance may result in warnings, penalties, or suspension.

13. Fees, Penalties & Suspension

AELaptop.com reserves the right to:

• Apply penalties for policy violations

• Withhold payments in case of disputes or fraud

• Suspend or terminate seller accounts

Serious violations may result in permanent bans.

14. Payments & Payouts

• Sellers will receive payments after order completion, subject to platform policies

• Payment schedules, fees, and deductions will be communicated separately

• Refunds and disputes may affect payout amounts

15. Intellectual Property

Sellers must not:

• Use copyrighted content without permission

• List counterfeit or trademark-infringing products

AELaptop.com may remove infringing listings without notice.

16. Marketplace Rights

AELaptop.com reserves the right to:

• Remove listings that violate policies

• Adjust platform rules as needed

• Intervene in disputes between buyers and sellers

17. Termination

Seller accounts may be terminated if:

• Policies are repeatedly violated

• Fraudulent activity is detected

• Legal non-compliance occurs

18. Updates to Policy

AELaptop.com may update this Seller Policy at any time. Continued use of the platform constitutes acceptance of changes.

19. Contact & Support

For seller support:

? [email protected]

AELaptop.com
Empowering Sellers. Delivering Trust.